Legal

Privacy Notice

This notice explains how LuxeClean Belfast collects, uses and protects your personal information when you visit this website, send us an enquiry or use our cleaning services.

Last updated: October 2026

1. Who we are

LuxeClean Belfast (“we”, “us”, “our”) is a domestic and commercial cleaning business based in Belfast, Northern Ireland. We are the data controller for the personal information described in this notice. If you have any questions about it, contact us:

Email: silvia@luxecleanbelfast.com
Phone: 07464 713410
Address: 28 Leven Park, Belfast BT5 7JA

2. The information we collect

We only collect the information we need to respond to you and provide our services. This may include:

Contact details – your name, phone number and email address.
Property and job details – your address or postcode, the type of property, the service you are interested in, access arrangements and any notes you give us about your home or business.
Booking and payment records – dates of cleans, quotes, invoices and payments made.
Messages – anything you send us through the enquiry form, by email, by phone, by text or through our Facebook page.
Technical information – like any website, our hosting server records basic technical data such as your IP address and browser type for security purposes.

Please do not include sensitive information (for example, health details) in your enquiry unless it is necessary for us to deliver your clean safely.

3. How we use your information

To reply to your enquiry and give you a quote.
To arrange, carry out and manage your cleaning bookings.
To send invoices, take payment and keep our business accounts.
To contact you about your booking, for example to confirm times or let you know of changes.
To keep our website secure and working properly.

We will not send you marketing messages unless you have asked us to, and you can opt out at any time.

4. Our lawful basis

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on:

Contract – to provide a quote you have asked for and to deliver the services you book.
Legal obligation – to keep financial records required by HMRC.
Legitimate interests – to run and protect our business and website, and to follow up on enquiries you have made.
Consent – where you agree to it, for example when you tick the box on our enquiry form. You can withdraw consent at any time.

5. Who we share it with

We never sell your information. We only share it where necessary with trusted service providers who help us run the business, such as:

our website hosting and email providers;
our accountant and bank or payment provider;
authorities such as HMRC where the law requires it.

These providers may only use your information to provide their service to us. If you contact us through Facebook, Meta’s own privacy policy also applies to that conversation.

6. Cookies and third-party content

This website does not use advertising or analytics tracking cookies. WordPress may set small essential cookies needed for the site to work. Our fonts are loaded from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google to deliver them. Links to Facebook take you to a site with its own privacy and cookie policies.

7. How long we keep it

Enquiries that do not lead to a booking – up to 12 months, then deleted.
Customer and booking records – for as long as you are a customer and up to 2 years after our last clean.
Invoices and financial records – 6 years, as required by law.

8. Keeping it safe

We take sensible steps to protect your information, including secure, password-protected systems and limiting access to people who need it. Keys and access codes you give us are stored securely and never labelled with your address.

9. Your rights

You have the right to:

ask for a copy of the information we hold about you;
ask us to correct anything that is wrong or incomplete;
ask us to delete your information, where we no longer need to keep it;
object to or ask us to restrict how we use it;
ask for your information to be transferred to someone else;
withdraw your consent at any time, where we rely on consent.

To use any of these rights, email silvia@luxecleanbelfast.com. We will reply within one month, and there is normally no charge.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.